return-policy

BILLING TERMS

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We proudly offer paypal as our only payment solution. You will be able to use your credit or debit card. We offer a secured checkout and trust assured your information is safe. We will inform you in 1 – 2 days on the processing status and estimated time to ship once we have received the payment.

 

RETURNS POLICY

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  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer.
  • For customers in any location, for Arai and Shoei helmets, we will provide the carrier with no shipping cost to return your order to us.
  • For customers in any location, any of our custom made helmets , You are responsible for all shipping costs associated with getting your order back to our  warehouse.Email : support@jpmotorcyclehelmet.com
  • Return Address for Predator Motorcycle Helmets: 

    Jl.Belimbing No.7

    Bandung, Jawa Barat

    Indonesia 40114

    Email : support@jpmotorcyclehelmet.com

Refunds Policy (if applicable)

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • You are responsible for all shipping costs associated with getting your order back to our warehouse. Please refer to our Return Shipping Options
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us at our Contact Page or you can email to us at support@jpmotorcyclehelmet.com if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • Any custom made helmets are not refundable as stated in our FAQ unless if it’s damaged or defect, please refer to our Return Shipping Options
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment about 1-2 weeks from reception

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jpmotorcyclehelmet.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, size of the purchased product does not match the expectations or damaged. If you need to exchange it for the same item, send us an email at support@jpmotorcyclehelmet.com.

Used or Damaged Merchandise

  • Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • We do not accept returns for products which are not broken or delivered incorrectly

Apparel and Helmets

  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.